To ensure customers receive their products in a timely manner we take the following measures when the billing method is not being completed successfully.
Billing Failure:
Day 1: Account on Hold
Day 3: Account Suspended
Day 7: Account Terminated
Account on Hold:
- If your billing method fails all orders will be placed on hold until you update your billing information.
- You will receive an email notification to the address on file and will be notified within the app.
- You will not be able to sync new products.
- You have 3 days before your account is suspended.
Account Suspended
- If your billing method has not been updated after 3 days of attempts your account will be suspended.
- You will receive an email notification to the address on file and will be notified within the app.
- All open orders will be canceled.
- Any new orders will be canceled and the associated products will be deleted from your storefront.
- You will not be able to sync new products.
- You have 4 days to update your billing information before your account is terminated
Account Terminated
- If your billing method fails for 7 days your account will be terminated.
- You will receive an email notification to the address on file and will be notified within the app.
- Your products have been deleted from your Shopify store.
- Your store will be reported to Shopify for failure to meet terms of service.
- Please contact us if you wish to be reactivated at shopify@gearlaunch.com.